Privacy Policy

Sertik Catering (“we,” “our”) values your privacy and the security of your personal data. This Privacy Policy outlines who we are, how we collect, use, and share personal information, and your rights regarding that information. It applies to information collected through our website at www.sertikcatering.com or affiliated websites and mobile applications (the “Website”).

If you have any questions or concerns about our handling of your personal information, please contact us using the details provided at the end of this policy.

Who Are We?

Sertik Catering is a leading provider of catering and support services. We specialize in delivering innovative dining solutions for events of all sizes, from intimate gatherings to large corporate functions. Our team operates at various venues across the country, including businesses, schools, and event spaces, offering exceptional food and catering experiences.

What Personal Information Do We Collect and Why?

As part of our services, we collect various types of personal data, including but not limited to:

1. Personal identifiers (e.g., name, address, phone number, email).
2. Transactional information (e.g., purchase history).
3. Payment details (e.g., payment card numbers, bank information).
4. Browsing data (e.g., search history, IP address).
5. Geolocation data.
6. Demographic information (e.g., age, gender, dietary preferences).

We collect this information to process orders, provide services, enhance customer experiences, and comply with legal obligations.

Non-HIPAA Health Data

While we generally do not collect health data, we may request additional information if you report a food safety issue. Any health-related information you provide will be used only to comply with food safety regulations and will not be shared with third parties except as required by law. You can request the deletion or anonymization of this data by contacting us at info@sertikcatering.com.

How We Use Your Information

We use your personal information for various purposes, including:

1. Processing orders and delivering services.
2. Providing customer support.
3. Personalizing your experience on our website.
4. Ensuring the security of our systems and data.
5. Complying with legal obligations.
6. For research and development.

Who Do We Share Your Information With?

We do not sell your personal data. However, we may share your information with:

1. Third-party service providers (e.g., shipping companies, payment processors).
2. Business partners helping us manage the Website and improve customer interactions.
3. Government authorities as required by law.
4. Affiliated companies within Sertik Catering to deliver the services you’ve requested.

Security

We take appropriate technical and organizational measures to safeguard your personal information. We recommend using strong passwords and keeping your account information secure. We are not responsible for any misuse that may occur due to weak security practices.

Minors

Our services are not intended for children under 13. We do not knowingly collect information from minors, and any data inadvertently collected will be deleted upon discovery.

Updates to This Policy

We may update this Privacy Policy to reflect changes in legal or business practices. When updates are made, we will notify you as appropriate, and the effective date will be revised.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us via email at info@sertikcatering.com, by mail at 360 Pioneer Dr, Glendale, 91203, California, United States, or by phone at +1 (818) 823-9039.

Your Rights

You have several rights regarding your personal information, including:

1. Right to Know: You may request information about the data we collect and how it is used.
2. Right to Delete: In certain cases, you can request that your data be deleted.
3. Right to Correct: You may ask us to correct any inaccurate information.
4. Right to Opt-Out: You may opt out of data sharing where applicable (though we do not sell personal information).
5. Right to Limit Use of Sensitive Information: You may request limitations on how we use sensitive data, though we generally do not collect such information.

Non-Discrimination

We do not discriminate against users who exercise their privacy rights. You will continue to receive the same quality of services even if you request the deletion or correction of your personal data.

Appeals

If you disagree with the outcome of a data request, you can submit an appeal by contacting us via the methods listed above.